--- title: "Terms of Service | CatchIntent" url: https://catchintent.com/terms-of-service/ description: "The terms governing your use of CatchIntent — the intent layer for B2B outbound." --- # Terms of Service The terms governing your use of CatchIntent — the intent layer for B2B outbound. Last updated · May 2026 These Terms of Service (“Terms”) govern your access to and use of CatchIntent — the dashboard, API, browser extension, MCP server, and Done-for-you operator services (collectively, the “Service”). By using the Service you agree to these Terms. If you’re using CatchIntent on behalf of a company, you confirm you have authority to bind that company. ## 1. Definitions - **CatchIntent** (“we”, “us”) — the company providing the Service - **You**, **your** — the individual or organization using the Service - **Workspace** — your account on CatchIntent, including its users, brands, agents, leads, and configurations - **Agent** — a configuration that runs on your behalf, detecting intent signals on LinkedIn and surfacing matched buyers as leads - **Signal** — a behavioural event we detect on a public source (e.g. a job change, funding round, hiring post, competitor engagement) - **Lead** — a person matched to one of your agents, enriched and accompanied by an AI-drafted opener - **DFY** — Done-for-you, the operator-led service where a CatchIntent operator runs your agents on your behalf ## 2. Eligibility and account You must be at least 18, have legal authority to enter into this agreement, and be using the Service for a legitimate business purpose. You’re responsible for: - Accurate and current account information - Keeping your credentials confidential - All activity that happens in your workspace - Inviting and managing team members responsibly Notify us immediately if you suspect unauthorized access to your account. ## 3. What the Service does CatchIntent surfaces B2B buyers in real time. Agents watch LinkedIn for behavioural signals (job changes, funding, hiring, competitor engagement, keyword discussions, ICP match) and deliver scored, enriched leads with drafted openers into your queue, your CRM, and your sequencer. The Service is delivered as: - **Self-serve subscriptions** (Growth, Scale, Enterprise) billed monthly via Kelviq - **Done-for-you** operator engagements scoped on a call, starting at $1,999/month with a 3-month minimum - **Browser extension** for Chrome and Firefox that surfaces CatchIntent data on LinkedIn - **MCP server** for AI-assistant access to your workspace data You acknowledge that: - AI scoring is probabilistic, not deterministic - We only access publicly visible content; we don’t access private messages or protected accounts - Signal quality depends on the brand context, ICP, and signal mix you configure (or that we configure on DFY) - Platform availability outside our control (LinkedIn, X, third-party data providers) may temporarily affect delivery ## 4. Acceptable use ### What you may do - Use CatchIntent to find buyers and run outbound for your own business - Configure agents for any legitimate B2B target audience - Send drafted openers from your own LinkedIn account, at your discretion - Push leads to your CRM, sequencer, or other tools you’ve connected ### What you may not do - Send spam, mass-unsolicited messages, or harass any individual - Misrepresent your identity, affiliation, or commercial intent - Use CatchIntent in ways that violate LinkedIn, X, or any third-party platform’s terms - Build profiles for stalking, harassment, discrimination, or any illegal purpose - Resell, sublicense, or redistribute CatchIntent leads or signals to third parties - Reverse-engineer, decompile, or attempt to extract source code - Build a competing product using CatchIntent data - Bypass rate limits, access controls, or security measures - Automate sends in ways that violate platform terms (we provide drafting and queueing, not auto-send) We reserve the right to investigate suspected violations and suspend or terminate accounts that breach acceptable use. ## 5. Subscription and billing ### 5.1 Plans CatchIntent offers self-serve plans (Growth $99/mo, Scale $249/mo, Enterprise custom) and the DFY engagement (from $1,999/mo, 3-month minimum). Current plans and prices are at [catchintent.com/pricing](https://catchintent.com/pricing/?utm_source=marketing&utm_medium=pages&utm_campaign=terms-of-service). We may update plan structures and pricing with 30 days’ notice. ### 5.2 Trial Self-serve plans include a 7-day trial. Trial terms: - Card on file is required at signup - You get 50 trial leads across 7 days on any plan - You are not charged during the trial - The trial automatically converts to the paid plan on day 8 - Cancel before day 8 from your dashboard and you will not be charged DFY does not include a trial — engagements are scoped on a call before any payment. ### 5.3 Payment processor Subscription billing is handled by **Kelviq**, our payment processor. By subscribing you agree to Kelviq’s terms in addition to these. We do not see or store your payment card information. ### 5.4 Payment terms - Fees are charged in advance, monthly - All fees are non-refundable except as stated in our [Refund Policy](https://catchintent.com/refund-policy/?utm_source=marketing&utm_medium=pages&utm_campaign=terms-of-service) - We may change pricing with 30 days’ notice; existing subscriptions stay at the current rate until renewal - Failed payments may result in service suspension after a grace period - You authorize automatic recurring charges to your payment method on file ### 5.5 Taxes Fees are exclusive of tax. You are responsible for VAT, sales tax, or any other applicable tax. Kelviq collects tax where legally required. ### 5.6 Upgrades and downgrades (self-serve) - Upgrades take effect immediately, prorated within the current cycle - Downgrades take effect at the next billing cycle — you keep what you paid for - Unused lead quotas do not roll over between cycles - Cancel any time from your dashboard ### 5.7 DFY engagement terms DFY engagements have additional terms: - 3-month minimum commitment - Monthly billing thereafter - 30 days’ notice to cancel after the minimum is met - Engagement scope and outcome targets are agreed in writing and may be amended by mutual consent - “Outcome-backed” engagements are subject to the specific outcome SLA in your written scope ## 6. Intellectual property ### Our IP We retain all rights to the Service, the AI models, the platform code, our trademarks, and any aggregated/de-identified data we derive from Service usage. ### Your data You retain ownership of: - Brand context, agent configurations, and any custom prompts - Leads delivered into your workspace (subject to platform terms of the source) - Feedback you provide us (we may use it freely to improve the product) ### Third-party content Leads contain publicly visible data from LinkedIn, X, and other data providers we use to enrich profiles and company events. That content remains subject to the originating platform’s terms. You agree to use it lawfully and within platform rules. ### Licenses **To you:** A limited, non-exclusive, non-transferable, non-sublicensable license to use the Service during your subscription, subject to these Terms. **To us:** A license to use your brand context, agent configurations, and feedback to deliver and improve the Service. ## 7. Privacy Our [Privacy Policy](https://catchintent.com/privacy-policy/?utm_source=marketing&utm_medium=pages&utm_campaign=terms-of-service) describes how we collect and use data. It is incorporated into these Terms by reference. For EEA customers we will sign a Data Processing Agreement on request. You are responsible for: - Using leads in compliance with applicable privacy laws (GDPR, CAN-SPAM, etc.) - Respecting unsubscribe requests and opt-outs you receive - Handling personal data with appropriate care ## 8. Confidentiality Each party agrees to protect the other’s confidential information with reasonable care, use it only to perform under these Terms, and not disclose it to third parties. Confidentiality does not apply to information that is public, was already known, was independently developed, or must be disclosed by law. ## 9. Warranties and disclaimers We warrant that: - We have authority to provide the Service - The Service will perform substantially as described - We will use commercially reasonable effort to maintain availability - We handle your data per our Privacy Policy **Otherwise, the Service is provided “as is.”** We disclaim, to the maximum extent permitted by law, all other warranties — including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, uninterrupted availability, or specific business outcomes. You acknowledge: - AI scoring is probabilistic and may produce false positives and negatives - We do not guarantee specific lead volume, reply rates, or pipeline outcomes (except where written into a DFY scope) - Use judgment when acting on leads; don’t blindly send ## 10. Limitation of liability To the maximum extent permitted by law: - Neither party is liable for indirect, incidental, special, consequential, or punitive damages - Neither party is liable for loss of profits, revenue, data, or business opportunity - **Our total aggregate liability under these Terms is capped at the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100** These caps do not limit your payment obligations, IP infringement claims, confidentiality breaches, or willful misconduct. ## 11. Indemnification **You indemnify us** against claims arising from your use of the Service, breach of these Terms, breach of law, content you submit, or outreach you send. **We indemnify you** against claims that the Service infringes a third party’s IP, except where the claim arises from your modifications, your combinations with other products, or your use in breach of these Terms. Standard indemnification procedure applies: prompt notice, control of defense by the indemnifier, cooperation, and no settlement without consent. ## 12. Term and termination ### By you Cancel any time from your dashboard. Your access continues through the end of the current billing cycle; no refund for unused time except as stated in the [Refund Policy](https://catchintent.com/refund-policy/?utm_source=marketing&utm_medium=pages&utm_campaign=terms-of-service). ### By us We may suspend or terminate your account: - For material breach of these Terms (with notice and chance to cure where appropriate) - Immediately for violation of acceptable use - For non-payment after a grace period - If required by law ### On termination Licenses to you end. You must stop using the Service. We delete your data per the Privacy Policy. Sections that should survive — IP, confidentiality, warranties, liability, indemnification, governing law — survive termination. ## 13. Changes to these Terms We may update these Terms. Material changes are announced by email and a notice in the dashboard. Continued use after the effective date constitutes acceptance. ## 14. General ### Governing law Finland law governs, without regard to conflict-of-law rules. ### Dispute resolution - Good-faith negotiation for at least 30 days - Non-binding mediation - Courts in Finland ### Assignment You may not assign these Terms without our consent. We may assign in connection with a merger or acquisition. ### Entire agreement These Terms plus the Privacy Policy, Refund Policy, and any signed order form or DFY engagement scope are the entire agreement between us. ### Severability and waiver If any provision is unenforceable, the rest stays in force. Failure to enforce a provision is not a waiver. ### Notices To us: [team@catchintent.com](mailto:team@catchintent.com). To you: your registered email. ### Force majeure Neither party is liable for delays caused by events outside reasonable control. ## 15. Contact Questions about these Terms: [team@catchintent.com](mailto:team@catchintent.com).