Get in Touch
We’re here to help you get the most out of CatchIntent. Whether you have questions about features, need technical support, or want to share feedback, we respond to every inquiry.
Email: [email protected]
How We Can Help
Account & Workspace Support: Login issues, team member management, workspace settings, account recovery
Billing Inquiries: Plan details, payment questions, refunds, upgrades, subscription management
Technical Assistance: Listener configuration, signal filtering, integration setup (Slack, Discord, Telegram, webhooks), API questions
Feature Requests: Suggestions to improve CatchIntent for your sales and marketing teams
Platform Coverage: Questions about Reddit, Hacker News, Bluesky monitoring, or requests for new platforms
General Information: How intent detection works, best practices for keyword configuration, signal optimization
Response Time
We respond to all inquiries within 24-48 hours on business days.
For urgent issues affecting your ability to receive signals, include “URGENT” in your email subject line for prioritized response.
Before Contacting Us
Check Our Resources
- Review the FAQ on our homepage for immediate answers
- Visit your dashboard to manage listeners and settings
- Check the signal feed for any configuration issues
Include Relevant Information
- Your workspace name and account email
- Specific listener names if the issue is related to signal detection
- Error messages or screenshots when reporting technical issues
- Platform and browser information for troubleshooting
For Enterprise Customers
Enterprise customers with dedicated support can reach their account manager directly. If you’re interested in enterprise features including:
- Unlimited listeners and signals
- Custom integrations
- Dedicated support
- SLA guarantees
Please email us at [email protected] with “Enterprise Inquiry” in the subject line.
Our Commitment
Your success with CatchIntent is our priority. When you contact us, you’ll receive:
- Clear, actionable responses from our team
- Technical guidance tailored to your use case
- Follow-up to ensure your issue is fully resolved
- Respect for your time and business needs
Stay Updated
Want to stay informed about new features, platform additions, and improvements? Follow our changelog to see what we’re building.
Have feedback that doesn’t require a response? We welcome your thoughts on making CatchIntent better serve B2B sales and marketing teams.