We want CatchIntent to work for you. Here’s how trials, refunds, and cancellations are structured so you always know what to expect.
Trial
Every self-serve plan includes a 7-day trial with 50 trial leads.
- Card on file is required at signup
- You are not charged during the trial
- Cancel any time before day 8 from your billing settings and you won’t be charged
This is the cleanest way to evaluate CatchIntent risk-free.
First paid month
If something doesn’t fit after your trial converts, reply to your invoice email within 14 days of the first charge and we’ll review the refund.
We may decline refund requests where the product has been heavily used during the window — typically when you’ve consumed most of your plan’s lead capacity. We keep the bar buyer-friendly for genuine cases.
Recurring months
After the first paid month, we don’t issue refunds for past months. You can cancel any time from your billing settings, and you’ll keep access until the end of your current period. After that, renewals stop and agents pause.
Done-for-you
DFY engagements operate on a different model:
- 3-month minimum commitment, scoped on a call and written into your engagement agreement
- Monthly billing thereafter, 30 days’ notice to cancel after the minimum
- Pro-rata refunds are not standard practice once an engagement has started — the work is front-loaded (brand audit, agent setup, signal tuning)
- “Outcome-backed” engagements may include specific refund or credit terms — those are written into your engagement scope
If something goes wrong during a DFY engagement, email us directly. We’d rather fix it than leave you unhappy.
How to request a refund
- Reply to your invoice email from Kelviq, or email [email protected] within 14 days of your first charge
- Tell us what didn’t fit
- We’ll respond within one business day
Processing
- All payments and refunds are handled by Kelviq, our payment provider
- Approved refunds go back to your original payment method
- Processing time: 5 to 10 business days to appear on your statement
Plan changes
Upgrading
- You’re charged the prorated difference for the current billing period
- The new tier’s features and limits unlock immediately
- Your billing cycle stays the same
Downgrading
- Changes take effect at your next billing cycle
- Excess capacity (agents, brands, leads) beyond the new tier’s limits will be paused or trimmed at the cycle boundary
Cancelling
Cancel any time from your billing settings. Access continues to the end of your current period. No partial-month refunds.
Questions?
Edge cases or anything unclear? Email [email protected] or reply to any email from us.
— Akash, founder