---
title: "Refund Policy | CatchIntent"
url: https://catchintent.com/refund-policy/
description: "How trials, refunds, and cancellations work on CatchIntent."
---

# Refund Policy

 How trials, refunds, and cancellations work on CatchIntent.

Last updated · May 2026

 We want CatchIntent to work for you. Here’s how trials, refunds, and cancellations are structured so you always know what to expect.

## Trial

Every self-serve plan includes a **7-day trial** with 50 trial leads.

- Card on file is required at signup

- You are not charged during the trial

- Cancel any time before day 8 from your billing settings and **you won’t be charged**

This is the cleanest way to evaluate CatchIntent risk-free.

## First paid month

If something doesn’t fit after your trial converts, reply to your invoice email **within 7 days of the first charge** and we’ll review the refund.

We may decline refund requests where the product has been heavily used during the window — typically when you’ve consumed most of your plan’s lead capacity. We keep the bar buyer-friendly for genuine cases.

## Recurring months

After the first paid month, **we don’t issue refunds for past months**. You can cancel any time from your billing settings, and you’ll keep access until the end of your current period. After that, renewals stop and agents pause.

## Done-for-you

DFY engagements operate on a different model:

- 3-month minimum commitment, scoped on a call and written into your engagement agreement

- Monthly billing thereafter, 30 days’ notice to cancel after the minimum

- Pro-rata refunds are not standard practice once an engagement has started — the work is front-loaded (brand audit, agent setup, signal tuning)

- “Outcome-backed” engagements may include specific refund or credit terms — those are written into your engagement scope

If something goes wrong during a DFY engagement, email us directly. We’d rather fix it than leave you unhappy.

## How to request a refund

- Reply to your invoice email from Kelviq, or email [team@catchintent.com](mailto:team@catchintent.com) within 7 days of your first charge

- Tell us what didn’t fit

- We’ll respond within one business day

## Processing

- All payments and refunds are handled by [Kelviq](https://kelviq.com/?utm_source=catchintent.com&utm_medium=pages&utm_campaign=refund-policy), our payment provider

- Approved refunds go back to your original payment method

- Processing time: 5 to 10 business days to appear on your statement

## Plan changes

### Upgrading

- You’re charged the prorated difference for the current billing period

- The new tier’s features and limits unlock immediately

- Your billing cycle stays the same

### Downgrading

- Changes take effect at your next billing cycle

- Excess capacity (agents, brands, leads) beyond the new tier’s limits will be paused or trimmed at the cycle boundary

### Cancelling

Cancel any time from your billing settings. Access continues to the end of your current period. No partial-month refunds.

## Questions?

Edge cases or anything unclear? Email [team@catchintent.com](mailto:team@catchintent.com) or reply to any email from us.

— Akash, founder