Our Commitment
We want you to be completely satisfied with CatchIntent. If our buyer intent detection platform doesn’t meet your needs, we offer a straightforward refund process.
Free Trial
Every plan includes a 14-day free trial with no credit card required. We encourage you to fully evaluate CatchIntent during this period to ensure it’s the right fit for your team.
Refund Window
Request a refund within 14 days of your payment for both monthly and annual subscriptions.
- Refunds are processed for the current billing period
- Future charges will be cancelled upon refund approval
- Refunds for payments older than 14 days are evaluated on a case-by-case basis
How to Request a Refund
- Email us at [email protected] within 14 days of your payment
- Send from or include the email address you used to sign up
- Briefly describe why CatchIntent didn’t meet your needs (optional, but helps us improve)
- Our team will process approved refunds within 3-5 business days
Refund Eligibility
Refunds are generally approved if:
- Requested within 14 days of payment
- You have not violated our Terms of Service
- There is no evidence of abuse or fraudulent activity
Refunds may be denied if:
- Request is outside the refund window
- Account shows evidence of abuse (excessive API usage, scraping attempts, ToS violations)
- Service was used for prohibited purposes (spam, harassment, etc.)
- Multiple refund requests from the same organization
Processing
- Approved refunds are processed by Paddle, our payment provider
- Refunds are issued to your original payment method
- Processing time: 5-10 business days to appear on your statement
- International transactions may take up to 14 business days
Plan Changes
Upgrading
When you upgrade to a higher plan:
- You’re charged the prorated difference for the current billing period
- New plan features are available immediately
- Your billing cycle remains the same
Downgrading
When you downgrade to a lower plan:
- Changes take effect at your next billing cycle
- No refunds for the current period
- Excess listeners or signals beyond the new plan’s limits will be paused
Account Termination
If your account is terminated for violation of our Terms of Service:
- No refunds will be issued
- All access to the service and data will be revoked
- Appeals can be submitted to [email protected]
Questions?
If you have questions about refunds, billing, or your subscription, please contact us.
We appreciate your business and are committed to your success with CatchIntent.