Our Commitment
We want you to be completely satisfied with CatchIntent. If our buyer intent detection platform doesn’t meet your needs, we offer a straightforward refund process.
Free Trial
Every plan includes a 7-day free trial with no credit card required. We encourage you to fully evaluate CatchIntent during this period to ensure it’s the right fit for your team.
14-Day Money-Back Guarantee
If you’re not satisfied with CatchIntent for any reason, you can request a full refund within 14 days of your payment date. This applies to all subscriptions, both monthly and annual.
No questions asked.
How to Request a Refund
- Email us at [email protected] within 14 days of your payment
- Include the email address associated with your account
- Our team will process your refund promptly
Processing
- All payments and refunds are handled by Paddle, our merchant of record
- Refunds are issued to your original payment method
- Processing time: 5-10 business days to appear on your statement
Agentic Search Credits
Agentic Search credit purchases are non-refundable. Credits are a one-time consumable purchase that is added to your account immediately after payment.
- Credits never expire
- Credits are non-transferable between accounts
- Unused credits remain in your account regardless of subscription status
- If you cancel your base plan, your credit balance is preserved and you can continue using Agentic Search
We recommend starting with a smaller credit pack to evaluate the feature before purchasing larger packs.
Plan Changes
Upgrading
When you upgrade to a higher plan:
- You’re charged the prorated difference for the current billing period
- New plan features are available immediately
- Your billing cycle remains the same
Downgrading
When you downgrade to a lower plan:
- Changes take effect at your next billing cycle
- Excess listeners or signals beyond the new plan’s limits will be paused
Questions?
If you have questions about refunds, billing, or your subscription, please contact us.
We appreciate your business and are committed to your success with CatchIntent.