Know what people say about your brand
Monitor mentions, respond to feedback, and protect your reputation across Reddit, X, LinkedIn, Hacker News, and Bluesky.
Your brand is discussed without you
Conversations about your brand happen whether you're listening or not. Without monitoring, you miss opportunities and risks.
Missing customer feedback
Users share honest opinions on Reddit, X, LinkedIn, and HN. This unfiltered feedback is valuable but invisible without monitoring.
Unaddressed complaints
When someone complains about your product publicly, silence is worse than a poor response. But you can't respond to what you don't see.
Missing support opportunities
Users ask questions about your product on social platforms. Without monitoring, they get answers from anyone but you.
Reputation risks
Misinformation and FUD can spread unchecked. Early detection and response prevents small issues from becoming big problems.
Lost praise and advocates
When someone praises your product, thanking them builds loyalty. But you can't thank fans you don't know about.
Comprehensive brand monitoring
CatchIntent tracks all mentions of your brand and categorizes them by type and sentiment.
Complete mention tracking
Monitor your brand name, product names, and relevant variations across Reddit, X, LinkedIn, HN, and Bluesky.
Sentiment classification
AI categorizes mentions as positive, negative, or neutral. See at a glance how your brand is perceived.
Complaint and issue alerts
Get immediate alerts for negative mentions so you can respond quickly and resolve issues publicly.
Feature request tracking
Capture feature requests and suggestions from your community. Valuable input for your product roadmap.
Praise and advocate identification
Know when users praise your product. Thank them, engage with them, and potentially turn them into case studies or references.
How it works
Get started in minutes, not days
Add your brand keywords
Include your brand name, product names, common misspellings, and variations users might use.
AI monitors and classifies
CatchIntent tracks all mentions and categorizes them: complaints, praise, questions, feature requests, and general discussion.
Prioritized alerts
Get instant alerts for complaints and issues that need response. See praise and general mentions in your dashboard.
Engage and protect
Respond to complaints, thank advocates, answer questions, and maintain your brand reputation proactively.
Why teams choose CatchIntent
Faster issue resolution
Catch and address complaints quickly. Public responsiveness builds trust with your entire community, not just the complainant.
Authentic community engagement
Participate in conversations about your brand. Show users you're listening and that their feedback matters.
Reputation protection
Address misinformation and FUD before it spreads. Early response prevents small issues from becoming PR problems.
Product feedback goldmine
Users share honest opinions on Reddit, X, LinkedIn, and HN. Capture this unfiltered feedback to improve your product.
Identify brand advocates
Find users who love your product. Turn them into case studies, references, or community ambassadors.
Support deflection
When users ask questions publicly, your response helps everyone with the same question. Scale your support presence.
Simple pricing,
no surprises
Pay for high-quality signals, not keyword noise. All plans include monitoring across all supported platforms.
Free Trial
$07-day free trial included with every plan. Try CatchIntent risk-free.
Basic
For solo founders testing the waters.
Pro
PopularFor teams ready to scale outreach.
Enterprise
For teams who need the best signals & full control.
Frequently Asked Questions
What should I do when I see a complaint?
Respond quickly, professionally, and helpfully. Acknowledge the issue, apologize if appropriate, and offer to resolve it. Public responsiveness builds trust.
How do I track misspellings of my brand?
Add common misspellings and variations as keywords. CatchIntent will monitor all of them simultaneously.
Should I respond to every mention?
Not necessarily. Prioritize complaints, questions, and significant praise. General mentions may not require response but are still valuable to track.
Can I monitor competitor brands too?
Yes! Many teams use CatchIntent for both brand monitoring and competitive intelligence. Monitor yourself and competitors in the same listener or separate ones.
How do I handle negative feedback publicly?
Be professional and solution-oriented. Don't get defensive. Acknowledge the issue, explain what you're doing about it, and take detailed discussions to private channels.
What's the response time expectation?
Faster is better, especially for complaints. Within a few hours is good; within the same day is acceptable. CatchIntent's real-time alerts help you respond quickly.
Have more questions? Browse all FAQs or book a demo to talk to our team.