Social listening for customer success
Monitor customer sentiment, catch at-risk signals early, and identify your biggest advocates across social platforms.
Customers talk about you publicly
Customer feedback doesn't all come through tickets. Some of your most vocal customers are posting on Reddit right now.
Hidden dissatisfaction
Unhappy customers often vent publicly instead of submitting tickets. You see the churn, not the warning.
Missing advocacy opportunities
Happy customers praise you publicly. Without monitoring, you miss chances to thank them and build relationships.
Public support questions
Customers ask product questions on Reddit instead of support channels. Unanswered questions frustrate users.
Competitive threats unseen
When customers discuss switching to competitors, early awareness enables save attempts.
Feedback loop gaps
Product feedback in public discussions doesn't reach product teams. Valuable insights are lost.
Proactive customer intelligence
CatchIntent monitors customer conversations and surfaces signals for proactive engagement and retention.
Customer mention tracking
Know when customers mention your product publicly — complaints, praise, questions, or feedback.
At-risk signal detection
AI identifies customers expressing frustration, comparing alternatives, or discussing switching.
Advocate identification
Find customers praising your product publicly. They're potential case studies and references.
Public support monitoring
Catch questions asked on social platforms. Provide official answers before others do.
Feedback channeling
Capture product feedback from social discussions. Route insights to product teams.
How it works
Get started in minutes, not days
Set up customer monitoring
Add your product name, common variations, and customer community keywords.
AI categorizes signals
CatchIntent identifies complaints, praise, questions, churn signals, and general mentions.
Prioritize engagement
Focus on at-risk signals for retention, advocacy opportunities for growth.
Proactively engage
Reach out to frustrated customers, thank advocates, answer questions — before small issues become big problems.
Why teams choose CatchIntent
Proactive retention
Catch frustration signals early. Reach out before customers churn.
Advocate cultivation
Identify your biggest fans. Turn them into references, case studies, and community leaders.
Public support coverage
Answer questions wherever they're asked. Don't let others speak for you.
Feedback loop completion
Channel public feedback to product teams. Close the loop on customer needs.
Competitive save opportunities
Know when customers consider competitors. Intervene before decisions are made.
Customer voice amplification
Find positive testimonials organically shared. Use them (with permission) in marketing.
Simple pricing,
no surprises
Pay for high-quality signals, not keyword noise. All plans include monitoring across all supported platforms.
Free Trial
$07-day free trial included with every plan. Try CatchIntent risk-free.
Basic
For solo founders testing the waters.
Pro
PopularFor teams ready to scale outreach.
Enterprise
For teams who need the best signals & full control.
Frequently Asked Questions
How do we identify customers vs. non-customers?
Context clues often indicate customer status. For definitive identification, cross-reference with your customer database.
Should we reach out to customers who post complaints?
Yes! A proactive, helpful outreach often turns complainers into advocates. They're impressed you're listening.
How do we handle negative posts?
Respond professionally and helpfully. Acknowledge the issue, apologize if appropriate, and offer to resolve it. Take detailed discussions private.
Can we integrate with our CS tools?
Export signals, share via Slack, or link to CRM records. Flexible integration with your existing workflow.
How fast do we need to respond?
Faster is better for complaints. Within hours is good, same day is acceptable. CatchIntent's real-time alerts enable quick response.
What's the ROI of social listening for CS?
Saved accounts and cultivated advocates. One saved enterprise account often covers a year of monitoring costs.
Have more questions? Browse all FAQs or book a demo to talk to our team.