Billing & Plans

Manage your CatchIntent subscription, track usage, and upgrade when you need more.

Plans Overview

Feature	Basic	Pro	Enterprise
Signals per month	50	150	400
Listeners	3	10	25
Keywords per listener	5	8	100
Team members	1	5	10
Platforms	All	All	All
AI Response Suggestions	—	✓	✓
Webhooks	—	✓	✓
API Access	—	—	✓
Signal Retention	3 months	6 months	1 year
Support	Email	Priority	Dedicated

Note

Check catchintent.com/pricing for current pricing.

Viewing Your Current Plan

1. Go to Settings → Billing
2. See your current plan and status
3. View your billing cycle dates

Usage Tracking

What Counts as a Signal?

A signal is counted when:

• A post passes your relevance threshold
• It’s saved to your signals dashboard

Signals that don’t count toward your quota:

• Posts filtered out before reaching your threshold
• Dropped posts (below threshold)
• Promoted posts (these do count when promoted)

Checking Your Usage

1. Go to Settings → Billing
2. View Usage This Period
3. See signals used vs. your plan limit

Your usage resets at the start of each billing cycle.

What Happens When You Hit Your Limit?

When you reach your monthly signal limit:

• CatchIntent continues monitoring
• New signals are held (not lost)
• You’ll be notified to upgrade
• Upgrading releases held signals

Tip

If you consistently hit your limit, consider upgrading to avoid missing opportunities.

X/Twitter Add-on

X (Twitter) monitoring is available as a paid add-on on top of any plan.

Pricing

• $9/month per listener (or $84/year with annual billing)
• Each listener using X counts as one add-on slot
• Add or remove slots anytime from your billing settings

How It Works

1. Create or edit a listener
2. Select X/Twitter as a platform
3. If you don’t have an X add-on slot, you’ll be prompted to purchase one
4. Each X listener requires its own slot

Managing Your X Add-on

1. Go to Settings → Billing
2. Find the X/Twitter Add-on section
3. Adjust the number of listener slots as needed
4. Changes are prorated to your billing cycle

Removing X Listeners

If you remove X from all your listeners:

• Your add-on subscription continues until you cancel it
• Go to Settings → Billing to reduce your add-on quantity to 0
• You won’t be charged for unused slots in future billing cycles

Upgrading Your Plan

When to Upgrade

Consider upgrading if you:

• Consistently hit your signal limit
• Need more listeners for different use cases
• Want to add more team members
• Need AI response suggestions
• Want priority support

How to Upgrade

1. Go to Settings → Billing
2. Click Upgrade Plan
3. Select your new plan
4. Confirm payment details
5. Your new limits are available immediately

Note

When you upgrade mid-cycle, you’ll be charged a prorated amount for the remainder of your billing period.

Downgrading Your Plan

If you need fewer features:

1. Go to Settings → Billing
2. Click Change Plan
3. Select a lower plan
4. Confirm the change

What happens when you downgrade:

• Change takes effect at the end of your current billing period
• You keep current plan features until then
• If you exceed new plan limits, you’ll need to reduce usage

If You Have	And Downgrade To	You’ll Need To
10 listeners	Basic (3 max)	Delete or pause listeners
5 team members	Basic (1 max)	Remove team members

Payment Methods

Updating Payment Method

1. Go to Settings → Billing
2. Click Payment Method
3. Enter new card details
4. Save

Billing History

View past invoices:

1. Go to Settings → Billing
2. Click Billing History
3. Download invoices as needed

Canceling Your Subscription

To cancel:

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

What happens when you cancel:

• You keep access until the end of your billing period
• After that, your account moves to a limited free state
• Your data is retained for 30 days
• You can reactivate anytime during this period

Caution

Canceling doesn’t delete your workspace. To fully delete your data, go to Settings → Workspace → Delete Workspace after canceling.

Free Trial

If you’re on a free trial:

• 7 days of access
• 1 listener with up to 5 keywords
• 5 signals to experience the platform
• AI Response Suggestions included so you can try the full experience
• No payment required until trial ends

After Your Trial

When your trial ends:

• With payment method: Automatically starts your selected plan
• Without payment method: Account is paused until you subscribe

Enterprise Plans

For larger teams or custom needs:

• Custom signal limits
• Custom listener limits
• Dedicated support
• Custom integrations
• Volume discounts

Contact [email protected] to discuss enterprise options.

Common Questions

Is there a free plan? We offer a 7-day free trial. After that, paid plans start with Basic.

Can I change plans anytime? Yes. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

What payment methods do you accept? All major credit cards via our payment processor.

Do you offer annual billing? Yes. Annual plans include a discount. Contact support to switch to annual billing.

Can I get a refund? Contact [email protected] within 14 days of a charge for refund requests.